Worksite International Blog

Ergo-Buyer Beware

“Caveat Emptor” or buyer beware fits well when employers are selecting ergonomics service providers. The phrase arises from the fact buyers often have less information about the services they are purchasing than the seller is indicating to them.

Buyers of ergonomics services don’t necessarily understand the science of ergonomics and what makes a good ergonomics consultant, the differences in their education, training, and experiences which impacts the quality of service provided, the fees charged and ultimately the results the buyer or employer will achieve. These days, ergonomic credentials and certifications are like a bowl of alphabet soup!

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By all accounts, Rachel is a healthy and beautiful 26 year old administrative assistant. Her work injury diagnosis is relatively benign with no significant or objective medical findings to explain the severe neck, upper back and arm pain she’s had for the last year. She has no apparent loss of function either. However, when asked about her pain, she rates her discomfort level as an 8 to 9 on a 10 point scale (0= none and 10=excruciating). Despite physical therapy, intermittent leave, task restrictions and providing her with good ergonomic equipment including a sit to stand workstation, why isn’t Rachel getting better?

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