Worksite International Blog

Perhaps one of the most controversial ergonomic actions in the workplace is whether to use armrests or not. I see many employees with chairs that previously had armrests but now do not. When I ask where the armrests are, the employee typically states, "The last ergo evaluator told me to remove them." To which I ask if that was helpful? Typically, employees report continued problems despite this action.

The question is why remove them? Is it necessary or helpful to use armrests with computer use? Is it bad to use chair armrests? There are many myths and half truths around the use of armrests. In this blog, I separate fact from fiction and help identify whether armrests are truly helpful or harmful.

Chairs matter a lot. A bad chair matters more. But a good ergonomic chair matters the most!

Why do I say this? Because as a professional ergonomist, I’ve come to realize chairs are foundational to seated work. If the chair isn’t right, then the ergonomics will never be right, and your employees will never truly be comfortable!

So often I see companies with no specific plan for buying chairs for their employees. Typically, they are old, worn, outdated, poorly assigned, non-specific to task or employee stature, don’t work and employees have no idea how to adjust what they have been provided. Chairs are undervalued and underappreciated in the workplace! They are a forgotten asset!

Which brings me to ask you, “Are you chair aware?” Chair awareness is complex. The best way to explain it is to see if you can answer these ten questions.

According to Dr. W. Edwards Deming, the father of quality, as quality improves, costs go down and productivity increases. Quality and productivity can be continually improved for better profitability. These are the same drivers that steer a company towards improving their workers’ compensation management and ergonomics process.

When your employee tells you they have back pain from sitting, do you immediately think you need to replace his/her chair? And if you do replace it, do you worry about whether their cubicle neighbor to the right and left will want one too? Then before you know it…many employees are reporting the same; bringing in therapy balls or asking for ergonomic evaluations to justify replacing their ergonomic office chairs.

As a supervisor or manager, you are accountable for the actions and productivity of your staff. One area many fall short in is helping employees with injury prevention and management strategies. Management can often be “the weakest link” in the safety and workers’ compensation program as it is your accountability to the organization’s policies and procedures that sets the stage for your employees.

If you walk and talk the safety program, your employees will step up to participate. If you are supportive of their work injury, they will trust and respond favorably to the assistance you offer in getting them back to work.

In my work as an ergonomist, I conduct routine preventive and post-injury ergonomic evaluations. For years, I’ve asked each employee, “Do you know what ergonomics is?” and “When was the last time you attended ergonomics training?” The answers are almost always “not sure” and “never”!

Yet, it’s been over 22 years since California put into place its ergonomics regulation (Cal-OSHA 5110). It requires employers who have had more than one repetitive motion injury in the last 12 months to train employees in ergonomics. Even if the employer hasn’t had any repetitive motion injuries, training gives employees the skills to self-correct their work area for common ergonomics concerns when provided with adjustable equipment. Employees become empowered to be proactive about their health and wellness, making them more comfortable, happy, and productive at work.

With the holidays upon us, there comes a significant amount of stress and overexertion that can lead to an increase in musculoskeletal discomfort. To start the new year off with a healthy and happy workforce, share these holiday back safety tips with them. Employees who feel well physically and emotionally perform at higher levels, so it's important to support their wellness within and outside of the organization.

This past August, I presented my Chair Assessment Model at the International Ergonomics Association (IEA) Florence, Italy. Over 1700 ergonomists, most of whom were professors and academic researchers from more than 35 countries, were in attendance. This year’s theme was “Creativity in Practice”, the challenge of transforming the experimental, field research, and evaluation processes into the daily practices of the ever-changing working and living organizations. There was an over-abundance of lectures highlighting the latest research in ergonomics and human factors.

Everyone has a role and responsibilities when it comes to ergonomics in the workplace. To keep your process transparent, I’ve outlined my recommended procedure for supervisors and employees to follow when reviewing ergonomic evaluation reports. Supervisors should be familiar with ergonomic principles, attend Introduction to Office Ergonomics training, and understand company ergonomics process policies before reviewing the report with their employees.

Where does your company stand when it comes to transparency in sharing your individual ergonomic evaluation reports with employees? Are you transparent in your process or are you keeping the results to yourself? If you aren’t sharing the results of your ergonomic assessments with your employees, what are your concerns? You just might be missing a golden opportunity and here’s why!